Wont let me Launch game since Update

[beach467]

I have been getting this error message since the new world update a couple of weeks back and i havent been able to launch new world.
I have tried verifying integrity of game files and reinstalled the game a few times.
Can anyone suggest what else i can do?

[Kagami]

Hi @beach467

Welcome to the New World Forum!

Hope you are doing well!

I’m so sorry for the problem you are having launching the game since the update.

I like to share with you some other troubleshooting steps you can try for this problem.

1. Launch from desktop - Unrecoverable Error
2. Error “Untrusted System File”
3. Updated Steam (Windows 10)
4. Let it connect
5. Closed Steam
6. Launch from Desktop Icon, Loaded & was good without Loading Steam

Also you can try this others steps:

• Untrusted System File Error:

1. Go into C:\Program Files (x86)\EasyAntiCheat
   (aka on Win 10 "This PC > Local Disk > Program Files (x86) > EasyAntiCheat)
2. Run EasyAntiCheat
3. Choose New World
4. Click “Repair Service”

If the problem persist once you have done all the steps, please contact our live support channel to help you further with this issue.

Here is the link to contact live channel:

Contact Us | Amazon Games

Please make sure to have the DxDiag and Gamelogs ready once you reach support, you can pull it following this steps:

DxDiag report:

• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

• Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

Hope this information help you!