Workarounds for Known Issues

Greetings Adventurers!

We’re seeing a lot of people offer advice and workarounds for some of the Known Issues we have on our list so while we are working on full fixes for these items, you can try some of these workarounds!

As always, you can see if the issue you’re experiencing is on our Known Issues List and if there is a workaround, it will be posted here.


Players who entered Brimstone Sands without a T5 Azoth Staff may be unable to enter the Motherwell to continue the questline

The team is in the process of fixing this issue.

Left button Mouse Click stops registering for attacks

Try any of these methods:

  • Die and respawn
  • Gather another object using a tool (must be a tool - bushes, flint, and other non-tool gatherables won’t count)
  • Exit the game for 2+ minutes until your character persistence is removed
  • Enter and exit fishing mode (no actual fishing needed)

Gathering does not work properly

Try gathering the node again.

Group Healing is not working properly

The team is currently testing a possible fix. In the meantime, when casting the targeted heal only press the cast input once. Multiple quick inputs before the cast stars will disable changing targets.

Refining Gearsets Not Increasing Bonus Roll Chance

This is a UI issue that will be fixed in a future update. We have confirmed that the bonus is being applied properly.

Not receiving a Main Story Quest after completing Brimstone Under Siege

After completing the Main Story Quest to defeat the Tempest, the quest series may appear to be over when you turn that quest in, but it actually picks back up again if you take “Strider of the Sands,” available from either Great Cleave, Shattered Mountain, or Ebonscale Reach.

After you’ve given yourself the Desert Cerate, you can enter Brimstone and then the Brimstone Main Story starts on the character “Ghazi” after you turn in ‘Strider’.

The Journal is unaccessible after completing the quest 'Head of the Snake'.

Complete an active quest or accepting a new quest.


Players can access Brimstone Sands but do not receive quests after completing "Brimstone Under Siege"

Make sure you complete the questline “A Selfless Nature” up to receiving the Tier 5 Azoth staff before proceeding back to Brimstone Sands

Note: do not proceed to Brimstone Sands until you receive that T5 Azoth staff. For those of you who did, we are working on a fix.

Crafted tools and satchels not providing the 600GS perk

Currently fixed. We are planning on releasing compensation in the future. Please see the patch fix notice here. 1. To get all 5 perks, do not use a crafting mod. We are currently working on a fix.

Trading Post states that your settlement's storage is full


Last Boss in the Barnacles and Black Powder Expedition Issue

  1. When you approach the last boss, do not enter the room/arena until you see the Tornado show up. In most cases, it will appear in a few seconds, but sometimes it can take a few minutes

Storage did not increase

  1. Remove all of the chests in your house
  2. Leave the house
  3. Go back into the house
  4. Place the chests down again
  5. You may need to do this every time you log in.

My Indigo Twitch Drop Disappeared!

  1. It currently has the wrong icon but should not have disappeared!

No Map, UI or Sound Effects in Outpost Rush

  1. Restart game

Unable to hear ambient music on beaches

  1. Shut down the game
  2. Verify game files on steam
  3. Restart the game
  4. Reset settings back to default

"**@mm_loginservices_TooManyRequestsException**" error when in queue

  1. When the error pops up, just click OK, then after a few minutes you should get back in queue at the old position

Pressing 'E' does not interact with the environment

Our QA team is currently hunting down the full source of this incredibly frustrating bug, but they did come up with a a workaround that has shown some promise:

To address your ‘E’ key not working correctly

  1. Close the game.
  2. Delete the “savedata” folder in %appdata%/AGS/New World/ (copy that string in File Explorer) - Or C:\Users[UserName]\AppData\Roaming\AGS\New World (replace with your [UserName] in the path)
  3. Log back in and play with default key binding.
  4. See if it fixes the issue.

My Camera Zooms in when not in Combat or Moving

  1. Talk to an NPC
  2. See if it fixes the issue.
Known issues update plz
Known Issues - Brimstone Sands
Stuck in Housing Preview
Camera Stuck In New World
Welcome to New World!
I'm still getting kicked mid-que
Known Issues - New World
Queue Says 1 person, server page says 600
Known Issues - April Bug and Balance Update
Known Issues - January Monthly Release 2022
Eje Vertical de la Camara
Cooking luck glitch
Storage chest and storage broken, again?
Known Issues - Summer Update
Known Issues - February Monthly Release 2022
Bekannte Probleme - April-Update
Make Bound item Bind of Equip again
Known Issues - Arenas Update
Azoth staff lvl 5 quest not available
All refining gear not working
Main story misssing : "a selfess nature"
Bug coffre sulfure
Retroactively improve old bags?
Azoth Staff Tier V Missing / No Quest to Obtain
Can not get tier 5 azoth staff quest
[Reminder] Workaround for Known Issues
Problèmes connus: Brimstone Sands
Healing players with group member hotkeys will sometimes target the wrong player or fail to target anyone at all
Cannot sell anything in trading post because it says my settlement storage is full but its not full at all! Also I still cant dye any gear!
Woodworking gear bonus not working
Can't get quest giver to give me quest for tier V azoth staff
Problèmes connus : Mise à jour d'Avril
Problemas Conhecidos — Lançamento mensal de novembro (1.1)
Furnitures can not be salvaged
Bekannte Probleme - Update der Arenen
Problèmes connus : Mise à jour des Arènes
Errores Conocidos - Actualización de arenas
Known Issues - Heart of Madness
Problemas Conhecidos - Heart of Madness
Problèmes connus : Heart of Madness
Bekannte Probleme – Heart of Madness
Storage Issue: post march patch
Storage Chest Bug
Warteschlange für den Live Chat
Problemas Conhecidos - Atualização de Bugs e Balanceamentos
Azoth Staff 5 Main Story quest Not there
600GS bag crafting bug
Problèmes connus : Mise à jour estivale
Tanner set doesn't work
Gathering tools dont roll mote gathering perk