Wrongfully banned last night for 6 hours

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Yesterday I logged off NW around 7:30-ish EST and after a hour or so logged back in to see I was banned for 6 hours citing code of conduct violation and prevented me from seeing as to why and from logging in here to ask why. I am a solo player, barely ever talk in any in game chat and when I do itā€™s to answer someone with a game question IF I know I can help. I donā€™t pvp, I have never cheated in any sort of way because Iā€™m NOT risking 1300 hours of me grinding, gathering, crafting to be a low life cheater and exploit it. I stay in MY lane, I do NOT bother others in game, I use the basic keyboard/mouse combo, I use steam to run NW, but no other 3rd type of whatever. I appealed it bc I work in the mornings and wanted an hour in before bed but got the standard bot email response and gave NO reasonā€¦N O N E. I follow the rules, I stay in my own lane, I try to be helpful and the MOST I ā€˜chatā€™ is actually HERE, on forums, not even in game. I made a post about a mission not working yesterday and after I log out, this happens. The name is ā€œMadam Healerā€ on the Castle of Steel (US-East) server, can you please @Aenwyn look into what is going on? I have never been banned from any game, ever and so while not a huge issue bc I wasnā€™t perma-banned but I want to know what exactly I done to warrant a ban. I received this email as the responseā€¦" |Hello!

We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case. We take instances seriously as it is harmful to the community and violates the following section of our Code of Conduct (https://www.amazon.com/help/ags/coc):

Treat others the way they wanted to be treated.

Do: be kind, build fellowship with other players, and be your best, unique self.

Do not: engage in behavior that diminish, threaten, bully, insult, abuse, or harass others. This includes any behavior that:

ā€¢ promotes or encourages hateful ideologies;
ā€¢ promotes or encourages discrimination, denigration, harassment, or violence based on race, ethnicity, national origin, immigration status, religion, sex, gender, gender identity, sexual orientation, age, disability, serious medical condition, or veteran status; or
ā€¢ otherwise can make other players or Amazon Games employees feel unsafe, abused, taken advantage of, or disrespected.

Do not assume a chat filter in place is a license to say anything you want.

Play fair

Do: play within the rules of the game.

Do not: exploit bugs or other unintended uses of game features.

Do not cheat, bot, hack, or use other software or services that give you an unfair advantage through, for example, unattended gameplay or game modifications.

Do not engage in real-money trading of in-game items and in-game currencies.

We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate.

As a result, your New World account remains suspended until 2022-05-05

We canā€™t share any further information about our decision, and we wonā€™t reply to further emails about this issue.|
|Best regards,
Daniel L|
|Amazon Game Studios|
||| " Again, I broke NO RULES, NOT A ONE and want to get a reason a REAL reason why I was banned

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I was wrongfully banned for cheating and never used any program even Minimap. I donā€™t know what is happening with EAC and AGS but a lot of people is becoming banned with no reason and the bots and cheaters are free. Unfortunately the AGS support is bullshit and they donā€™t care, just send to you the same automatically messageā€¦ Very disrespectful.

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Thatā€™s because we gamers have no consumer protection laws to help us. Video Gaming industry is basically the Wild Wild West. And until something drastically happens. It will remain so. What worst, is that there are some Stockholm Syndrome gamers that will go to bat for these practices.

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in my country we do have consumer laws to protect us so what you wrote isnt true :sunglasses:

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As a Community Manager, Iā€™m not part of the Game Moderation or Support team. I donā€™t have any visibility into Game Moderation or the actions that team takes or access to the tools or reports that they use to determine suspensions. However, Iā€™ve brought your name up for your ban to be reviewed by that team again!

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When you donā€™t know what youā€™ve done wrong itā€™s really difficult to not do it again.

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same for me, sadly for 3 days. but same answer

We canā€™t share any further information about our decision, and we wonā€™t reply to further emails about this issue.|

like what ?
i paid for this game
get falsly banned for 3 days and i dont get further informations, what i did?

@Luxendra what is this please?

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could do same for me then.
@Maselbart couldnt do anything apperentlyā€¦

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I mentioned this earlier today the only way to have the Game Moderation team review your ban is by reaching out via the ā€œAppeal a Banā€ link. As Aenwyn said above, no one on the forums has the ability to investigate ban appeals or in-game moderation action.

I see that Aenwyn will forward it to the team to review; however, as moderation actions are discussed only with the player involved, I have closed this thread.