WTF have you done?

[Chaos_Gabriel]

WTF Amazon???

[Fenrirskoll]

Hello @Chaos_Gabriel,

My apologies but my team provides customer service in English In order to provide accurate information, we’ll need to continue this conversation in English only and therefore cannot address your screenshot without further details being provided.

We will be awaiting your response.

[hiyde]

I mean…“Software” “defect” and “Installation” are pretty obvious but a quick trip to Google Translate reveals:

Registration blocked: Suspicious software or defective installation detected

[Fenrirskoll]

Hello @hiyde,

Thank you for your input. This error comes up for one of several reasons:

1- There is 3rd party software running in the background that is detected as conflicting. Try closing any other apps you are running in the background.
2- The download files are corrupted. Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
3- If the above did not correct it, a full re-download may be required.

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is better not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum!